Adapt to the problem. Deliver what fits.

Lead end-to-end delivery of the GFO intake platform, partnering with IT and internal customers from business case through launch to replace verbose form and capture field-rep supplier engagement across 5 regions.

• Own the intake and triage backlog for digital and data-analytics programs, prioritizing requests and enhancements per quarter against business-operations and supplier-risk objectives.
• Serve as on-site recovery project manager for supply chain's highest-risk supplier — an executive-sponsored, high-visibility effort that involved lean practices to maximize production output.
• Advise supplier leadership on executive communication strategy, adapting technical messaging for conciseness.

Lead an enterprise digital transformation program aligning a suite of tools to the GFO organization's target operating model which included a governance team and a digital development team.

• Apply systems thinking to connect people, process, and technology, designing the system architecture to meet current and future business needs with adaptability built in.
• Defined the program's measures of success and built the GFO intake form to establish KPI tracking, giving leadership first-time visibility into request volume and disposition efforts of field reps.
• Implemented automation across the GFO triage system (auto-emailer, intake-to-triage handoff) using Microsoft Power Automate and Power Apps.
• Run requirements-gathering and user acceptance testing workshops with regional teams and external SMEs and guided development requirements with the development team.

Owned risk registers for work movement programs, proactively identifying, assessing, and mitigating risks with internal and external stakeholders ahead of program impact.

• Integrated timelines, milestones, and cross-program dependencies for transitions between internal and external manufacturing facilities.
• Assessed supplier manufacturing capability for prospective transfers across sites, informing make-versus-buy trade-off decisions.

Delivered an enterprise ERP upgrade end to end, driving collaboration across multiple business units to improve system stability.

• Led selection, vendor negotiation, and launch of a Contract Management System, migrating contract, patent, and trademarks into a simple approval and storage workflow.
• Delivered migration of critical manufacturing and sales data into a cloud data lake, consolidating disparate source systems into a single reporting layer.
• Established hybrid agile delivery processes tuned to company culture and guided functional peers on the frameworks, improving on-time delivery.
• Recovered on-time delivery of Demand Planning software by aligning internal and external development efforts.
• Reviewed and managed external partner contracts for software implementation programs, holding vendors to contractual performance standards.

Led globalization of equipment test automation across teams in Austria, South Korea, and Malaysia, delivering to global factories across multiple time zones.

• Aligned global executive staff on resourcing and budget requirements to meet automation objectives, and built the delivery roadmap from business requirements and internal customer needs.
• Defined SDLC standards adopted by global development and Infosys teams, and guided functional peers on the methodology.
• Managed the Infosys vendor relationship and India support team across troubleshooting, issue resolution, and contractual delivery.
• Resolved on-time delivery and budget impacts from unplanned resource, scope, and timeline changes across concurrent workstreams.
• Established a test automation training program for engineers and technicians across global factories.

Implemented agile processes and JIRA/Confluence tooling, leading the automation software team through end-to-end development phases.

• Delivered engineering support applications that quantified risk and synced disparate databases.
• Performed root cause corrective action (RCCA) on software, manufacturing, and safety issues.

Developed work instructions with engineering and production teams for new product integration into a high-volume manufacturing line, documenting workflow risks and mapping components between an ERP and an MES.

Ran an independent web development practice end to end — client scoping, delivery, and oversight of design and development vendors in Colombia and Oregon.